Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jasminejellyfishco@gmail.com. Please note that returns will need to be sent to the following address: 1882 Lakeside Dr. #20553 Bullhead City AZ 86439

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jasminejellyfishco@gmail.com.

Damages and Defects Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items The following items cannot be returned:

• Earrings (for hygiene reasons)
• Custom or personalized pieces
• Sale items and gift cards

Exchanges To exchange an item, return your original piece and place a new order once the return is accepted.

EU Customers If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason. Items must be unworn and in original packaging with proof of purchase. Earrings are excluded for hygiene reasons.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at jasminejellyfishco@gmail.com.