Shipping policy

Shipping Policy

Processing Time Orders are processed within 1–5 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We ship via USPS. Estimated delivery time is 2–5 business days after your order has been processed and shipped.

International Shipping We ship to select international destinations. International customers are responsible for any duties, import taxes, and customs fees assessed upon delivery. These charges are determined by your local customs authority and are not included in your order total. Jasmine Jellyfish Co. is not responsible for delays caused by customs processing.

Lost or Delayed Packages If your package appears lost or significantly delayed, please contact USPS directly to open an inquiry using your tracking number. We also ask that you reach out to us at jasminejellyfishco@gmail.com so we can check the status on our end and assist where possible.

Order Issues If you receive a damaged or incorrect item, please contact us within 7 days of delivery at jasminejellyfishco@gmail.com with a photo of the item.

Contact & Returns Address Jasmine Jellyfish Co. 1882 Lakeside Dr. #20553 Bullhead City, AZ 86439 jasminejellyfishco@gmail.com